Privacy Policy
Last updated: May 22, 2026
This Privacy Policy explains how MyDog™ (“MyDog™,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use https://officialmydog.com/ and any related pages, online store features, accounts, newsletters, forms, content, products, or services that link to this Privacy Policy (collectively, the “Site”).
MyDog™ is located at 38 Sweet Acres Lane, Lexington, VA 24450. You can contact us at support@officialmydog.com.
Information We Collect
We may collect information in the following ways.
Information You Provide To Us
You may provide personal information when you:
- create or log in to an account;
- join our newsletter or email list;
- place an order or start a checkout;
- request customer support;
- submit a return, exchange, warranty, or shipping inquiry;
- post a review, comment, photo, or other user content;
- complete a form, survey, promotion, or other Site feature.
This information may include your name, email address, phone number, billing address, shipping address, account login details, order details, customer service messages, product preferences, and any other information you choose to provide.
Order And Payment Information
If you make a purchase, we collect information needed to process, fulfill, ship, support, and document the order. Payment information is processed by our payment processor or ecommerce platform. We do not intentionally store full payment card numbers on our own systems.
Information Collected Automatically
When you use the Site, we may automatically collect information such as:
- IP address;
- browser type and version;
- device type and operating system;
- referring and exit pages;
- pages viewed, links clicked, and searches performed;
- approximate location based on IP address;
- dates and times of Site visits;
- diagnostic, security, and performance information.
Cookies And Similar Technologies
We may use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate the Site, remember preferences, analyze traffic, improve performance, support customer service, prevent fraud, measure marketing, and personalize content or advertising where permitted by law.
For more information, please review our Cookie Policy.
Information From Third Parties
We may receive information from service providers and business partners, including ecommerce platforms, payment processors, shipping carriers, fraud prevention providers, analytics providers, advertising platforms, email providers, customer support tools, and social media platforms when you interact with our pages or links.
How We Use Information
We may use personal information to:
- operate, maintain, secure, and improve the Site;
- create, authenticate, and manage accounts;
- process orders, payments, shipping, returns, refunds, exchanges, and warranty requests;
- provide customer service and respond to inquiries;
- send order confirmations, tracking updates, account messages, security alerts, and policy notices;
- send newsletters, promotions, product updates, or marketing messages where permitted by law;
- personalize Site content and remember preferences;
- analyze Site traffic, product interest, and customer interactions;
- detect, investigate, and prevent fraud, unauthorized access, misuse, and other security issues;
- enforce our Terms of Website Use and other policies;
- comply with legal obligations, tax requirements, accounting rules, and lawful requests;
- carry out any other purpose described when the information is collected.
We may also use aggregated or de-identified information for business, analytics, product improvement, and marketing purposes.
How We Share Information
We may share personal information with:
- service providers that help us operate the Site, host data, process payments, fulfill orders, ship products, provide customer support, send emails, run analytics, prevent fraud, or support marketing;
- ecommerce, payment, shipping, email, analytics, advertising, social media, and technology platforms used in connection with the Site;
- professional advisors, such as lawyers, accountants, auditors, insurers, and security consultants;
- government authorities, law enforcement, courts, regulators, or other parties when required or permitted by law;
- parties involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction;
- other parties with your consent or at your direction.
We do not sell personal information for money. If we use advertising cookies, pixels, or similar technologies for targeted advertising, some privacy laws may treat that activity as a “sale,” “sharing,” or “targeted advertising.” Where required, you may opt out by contacting us at support@officialmydog.com with the subject line “Privacy Request” or by using any privacy preference tool available on the Site.
Marketing Choices
You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting support@officialmydog.com. Even if you opt out of marketing messages, we may still send non-promotional messages about your account, orders, returns, refunds, security, or our ongoing business relationship.
If we offer SMS or text message programs, you may opt out by following the instructions provided in the message, such as replying STOP, or by contacting us.
Cookies And Tracking Choices
Most browsers let you remove or reject cookies. If you disable cookies, parts of the Site may not work correctly. You may also be able to use device settings, browser privacy controls, platform-level opt-outs, a recognized opt-out preference signal, or any cookie preference tool available on the Site.
See our Cookie Policy for more detail.
Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Site, fulfill orders, maintain business records, provide customer support, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods may vary based on the type of information, our relationship with you, and applicable law.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or portability of your personal information. You may also have the right to opt out of certain uses of personal information, including targeted advertising, sale or sharing of personal information, or certain profiling activities. Some laws also allow you to appeal a denied request.
To submit a privacy request, contact support@officialmydog.com with the subject line “Privacy Request.” We may need to verify your identity before completing your request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.
Notice For California Residents
If you are a California resident, the categories of personal information we may collect are described in the “Information We Collect” section above. The business and commercial purposes for collection are described in “How We Use Information.” The categories of third parties to whom information may be disclosed are described in “How We Share Information.”
We do not knowingly sell personal information for money. If our use of advertising or analytics technologies is considered a “sale” or “sharing” under California law, you may have the right to opt out. We do not knowingly sell or share personal information of consumers under 16 years of age.
California residents may request to know, access, correct, delete, or opt out of certain processing of personal information, subject to legal limitations. We will not discriminate against you for exercising your privacy rights.
Children
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Third-Party Links And Services
The Site may link to or integrate with third-party websites, platforms, social media pages, payment processors, shipping providers, or other services that we do not control. Their privacy practices are governed by their own policies, not this Privacy Policy.
International Visitors
The Site is operated from the United States. If you access the Site from outside the United States, your information may be processed in the United States and other countries that may have different privacy laws than where you live.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a new “Last updated” date. Your continued use of the Site after an update means you acknowledge the updated policy.
Contact Us
MyDog™
38 Sweet Acres Lane
Lexington, VA 24450
Email: support@officialmydog.com